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Customer photos

Your customers already take great photos of you. Share them, with their permission.

People photograph your food, your shop and your work every day. Ember helps you collect those photos and post the best ones, but only after the person who took each photo says yes. Included with Growth and Pro.

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How photos come in

Three ways customers’ photos reach you

  • Your share link: turn it on in Settings and customers can send photos straight to you
  • Your Discord server: photos posted there can be picked up, and nothing is kept until the person agrees
  • A link you paste: found a customer’s post about you on Instagram, Facebook, TikTok, X or YouTube? Paste the link

Permission first

Nothing is saved or posted without a yes

  1. Ember checks the photo

    Each photo is scored first, so nobody is asked about a photo you would never use. Photos that show a child are refused.

  2. The creator gives permission

    The person who took the photo types their name, ticks the box and approves. Only then is the photo saved.

  3. You approve the post

    The post goes through your normal approval queue, and the caption credits the creator.

  4. They can change their mind

    If they withdraw permission, Ember takes the posts down where the platform allows it and tells you which ones to remove by hand.

Your content leads

A small part of your feed

Customer photos are capped at 15% of your post library, so your own photos and voice always lead. Collecting them is optional and off until you turn it on.

Questions, answered

The practical details.

Still wondering? Talk to a person.

Can we post photos our customers take?

Yes, with their permission. On Growth and Pro: customers send photos through your share link or post them in your Discord server, or you paste a link to a post they made about you. Ember scores each photo before anyone is asked, and the creator approves and signs before anything is saved or posted. Posts credit the creator. If they change their mind, Ember removes the post automatically where the platform allows it and tells you which posts to delete by hand. Community posts stay a small part of your feed, so your own content always leads.

Your business has plenty to say

Ember makes it easy
to keep saying it.

Start with your own photos and brand. Ember builds the posts; you approve them from your phone.

Start your free 14-day trial Request a demo

14 days free. No credit card required.