Legal
Data Deletion Instructions
Effective September 30, 2026
Delete connected platform data
Disconnect the social account or source in Ember under Settings → Accounts. Ember immediately removes the stored authorization credentials and stops reading, publishing, or engaging through that connection. Disconnecting Google Drive or YouTube also revokes the Google authorization before Ember removes its encrypted tokens. Unused photos and videos uploaded directly to Ember can be removed from Settings → Ember media. Media already used by an approved or published post is retained with that post’s edit and publishing history until the workspace or associated data is deleted. Meta and Threads may also send Ember a signed deletion request when you remove Ember from their account settings; Ember verifies that request and automatically removes the associated credentials and provider-derived operational data.
YouTube access and deletion
To revoke YouTube access in Ember, open Settings → Accounts → YouTube Shorts → Disconnect. You can also remove Ember directly from your Google Account connections using the link below. To delete stored YouTube API data, email privacy@embersocial.io from your Ember account email with the workspace and channel name. We verify your authority and confirm when deletion is completed. Removing Ember’s access does not delete videos on YouTube; manage those in YouTube Studio. A shared Google grant can also affect Drive access.
Stop text messages
Reply STOP to any Ember text message, or remove your number in Settings. Ember stops sending texts to that number and keeps a record of the opt-out.
Request workspace or account deletion
Email privacy@embersocial.io from the email address on your Ember account. Include the workspace name and whether you want the whole workspace, your personal account, or specific data deleted, or a copy of your data. We verify that you own or administer the workspace before completing the request.
What happens next
We delete or irreversibly anonymize the requested personal data and connected-platform data within 30 days, except records we must retain for security, fraud prevention, billing, tax, or other legal obligations. Provider callback requests receive a confirmation code and a status URL. Direct email requests receive confirmation after verification and completion.
Contact
Questions or deletion requests: privacy@embersocial.io.