Help
Support
We're glad to help. A real person on the Ember team reads every message.
Contact us
Email support@embersocial.io
We usually reply within one business day. It helps to include the email you use for Ember, what you were trying to do, and a screenshot if you have one.
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Common questions
I can't sign in
Use the way you set up: your email and password, a passkey, Google or Apple. Forgot your password? Choose Forgot password on the sign-in screen and we'll email you a link.
If you use two-step codes and lost your phone, sign in with one of your backup codes, or write to us and we'll help you get back in.
How does Sign in with Apple work with my Ember account?
When Ember can match your Apple ID to your account, it connects them the first time you sign in with Apple.
If it can't, for example because you chose Hide My Email or your Apple ID uses a different email, sign in once with your email or Google. Then go to Settings, Sign-in & security, and choose Connect Apple ID. From then on, Sign in with Apple opens your account.
You can disconnect your Apple ID in the same place, as long as you still have another way to sign in.
How do I approve and schedule posts?
Ember prepares posts for you. Open the posts waiting for your approval, edit anything you like, then tap Approve and Ember schedules it.
You can see and move scheduled posts on the calendar.
How do notifications work in the app?
Ember can let you know when posts are ready for you. In the iPhone or Android app, allow notifications when you're asked. If you said no before, turn them on for Ember Social in your phone's settings.
Choose which emails and notifications you get in Settings, Notifications.
Where is billing?
Billing is managed on the web. Sign in at app.embersocial.io and open Settings, Billing & usage.
How do I delete my account?
Go to Settings and choose Delete account. We'll confirm it's you, then delete your data. Read how data deletion works.